I reported a payment. Why is it still pending?

Reporting is not confirmation

Submitting a payment reference tells Clearline that you made or attempted a payment. It does not automatically mark an invoice paid.

Clearline must verify and record eligible payments before the account status changes.

Check your status

Open Billing in your client portal. Review the payment reference and the status shown there.

If more details are needed, the team can request them through your account. Do not send card numbers or bank login details in messages.