Paid Clearline services are paid upfront and activate after payment is received. Your signed service agreement states the cancellation terms that apply to the order.
1. Your five-day cancellation period
You may cancel any Clearline service without penalty or obligation within five days of signing the applicable service agreement.
If you paid before cancelling inside that period, contact Clearline so the cancellation and any applicable refund can be processed together.
2. How to cancel
Send a cancellation notice to support@clearlinecredit.net from the email address on your account, or use the cancellation option on your Billing page where it is available. Include your name and the service you are cancelling.
Your signed service agreement includes the cancellation contact information that applies to your order. Keep a copy of any notice you send.
3. Upfront payment and activation
Paid Clearline services require upfront payment. Creating an order does not automatically charge a card; the order remains pending until Clearline receives and records payment.
Clearline currently accepts PayPal, Cash App, Apple Pay, Zelle, wire transfer, or cash. Paid work begins after payment is received and the order is activated.
If you cancel a paid order during the applicable cancellation period, contact Clearline so any refund due under your signed agreement can be handled with the cancellation.
4. Cancelling after the five-day period
You may ask Clearline to stop future work at any time. Payment and refund treatment after the cancellation period is governed by the service agreement you signed for that order.
Dispute Automation is sold per round. Stopping future rounds does not create an order for rounds that were never started.
5. Additional rights may apply
State and federal law may give you cancellation or refund rights beyond those described here, and nothing on this page reduces those rights.
If the service agreement you signed grants a longer cancellation window or greater rights than this policy, that agreement controls.
6. If Clearline ends the engagement
Clearline may end an engagement when the information provided cannot support the work, when the account cannot be serviced, or when the account violates the Terms of Use. Payment treatment is handled according to the signed service agreement and the work status for that order.
7. Contact
Cancellation notices and billing questions: support@clearlinecredit.net. Clients can also reach Clearline from inside their account.
These baseline policies describe how the Clearline Credit platform operates. They do not replace the service agreement you sign before any paid service begins. If the signed service agreement gives you greater rights, that agreement controls.