Clearline collects no payment at checkout. You sign a service agreement, work begins, and you are invoiced after the service is delivered — so cancelling inside the five-day window costs you nothing.
1. Your five-day cancellation period
You may cancel any Clearline service without penalty or obligation within five days of signing the applicable service agreement.
If you cancel within that period, you owe nothing for that service. If Clearline has already begun work, you are still not charged for work performed during the cancellation period.
2. How to cancel
Send a cancellation notice to support@clearlinecredit.net from the email address on your account, or use the cancellation option on your Billing page inside your account where it is available. Include your name and the service you are cancelling.
Your signed service agreement includes a written cancellation notice with the mailing address on file. Either method is acceptable — cancellation is effective when you send it, so keep a copy of your notice.
3. No card is charged at checkout
Clearline's current checkout does not collect payment and does not place a card on file. No advance charge is made when you sign. Invoicing happens after the service is delivered, which means that cancelling within the five-day period leaves nothing to refund.
If Clearline later introduces payment at checkout, this page and the service agreement will be updated before that change applies to a new purchase.
4. Cancelling after the five-day period
You may stop service at any time. After the cancellation period ends, you remain responsible for services already delivered to you — for example, a completed Credit Analysis that has been published to your account, or a dispute round that has already been prepared.
Dispute Automation is billed per round. Cancelling stops future rounds; it does not create a charge for rounds that were never prepared.
5. Additional rights may apply
State and federal law may give you cancellation or refund rights beyond those described here, and nothing on this page reduces those rights.
If the service agreement you signed grants you a longer cancellation window or greater rights than this policy, that agreement controls.
6. If Clearline ends the engagement
Clearline may end an engagement — for example, when the information provided cannot support the work, when a request would require asserting something inaccurate, or when the account violates the Terms of Use. In that case you are not billed for work that has not been delivered, and you will be told in writing.
7. Contact
Cancellation notices and billing questions: support@clearlinecredit.net. Clients can also reach Clearline from inside their account.
These baseline policies describe how the Clearline Credit platform operates. They do not replace the service agreement you sign before any paid service begins. If the signed service agreement gives you greater rights, that agreement controls.